Case Study: OTA and Opera PMS Integration for a Hotel in Zanzibar
Background: A luxury resort in Zanzibar, partnered with Revstar Consultancy to address challenges related to room type alignment and OTA (Online Travel Agent) integration during the migration to Opera Cloud PMS (Property Management System). Misalignment across systems caused inconsistencies, affecting booking efficiency and guest experience. Revstar’s consultants, led by Katja Ruethemann and operationalized by Rawiporn Oonyankowit (“Give”), were engaged to streamline and realign room types, rate plans, and distribution channels. Challenges Identified: Diagram showing the integration process between Opera PMS, GuestCentric, OTAs, and Siteminder Actions Taken: 1. Room Types & Naming Alignment: 2. Rate Plans Setup: 3. Siteminder and Hotelbeds Mapping: Next Steps: Results Expected: Key Stakeholders: